Due to the COVID-19 pandemic, Life Choice terms and policy may be subjected to change.
All Canadian orders are priced in CAD. All international orders are priced according to the country’s currency.
Shipping quotes are based on a 2 lb (1 kg) parcel.
Orders will not be released unless all items and shipping charges are fully paid.
Canadian Shipping and Charges:
All Canadian orders will be charged shipping fee. All Canadian order are shipped via FedEx Ground, Canadian Parcels or Canada Post within 2-3 business days.
International Shipping and Charges:
International orders (outside of Canada): Customers purchasing from Life Choice® should know the legal status of products in their respective countries prior to purchase; the customer assumes all responsibility for following local importation policies. Life Choice® assumes no responsibility for orders stopped/returned/destroyed at international/state/provincial borders and can not offer refunds in such circumstances.
All international orders will be a charged shipping fee. The shipping rate charged will be the lowest available rate with a tracking number. Additional services require an extra fee, which may vary by country. Generally, shipping time for parcels is 14 business days; however, please keep in mind that customs can sometimes hold packages for several months. All international orders are shipped via Canada Post within 2-3 business days. By placing an order, customers accept this risk. If you would like more information on a specialized service, please contact head office for more details. Life Choice cannot be held responsible if correctly shipped orders do not arrive at a specified time: once an order leaves our warehouse, we have no control over the circumstances surrounding delivery. If a parcel is not received by the customer, Life Choice will conduct an investigation and attempt to track down the order. Refund the customer once the original parcel is received back at head office.
For Product Returns:
Due to the COVID-19 pandemic, Life Choice® is not accepting any product returns until further notice.
Note: All credit requests must first be approved by Life Choice management via email.
- If you try the product and are not satisfied, please ship the unused portion to our office. The product must be received at head office within one month for credit to be given. Include a copy of your original invoice with the returned product and a brief description of why you are returning the product.
- As previously stated, customers are responsible for following all customs and importation policies of their respective countries. For returns for which Life Choice is not at fault, such as returns for importation reasons, changed mind, etc., a 15% restocking fee will be applied to the credit; also, the returned product(s) must be unopened, undamaged and at least one year from expiry. The product must be received at head office within one month, or credit will not be issued. The customer is also responsible for the shipping cost.
- All damaged items must be reported to our office (1-866-226-1722) within 5 business days of customer receiving the order in order to initiate return process. After 5 days, Life Choice Ltd. cannot be responsible to refund/reimburse the customer for the order.
Please ship all returns to:
c/o Life Choice Ltd.
P.O. Box 1696 STN Main
Cochrane, AB, T4C 1B6
The dietary and other substances discussed on our websites or in our catalogue may not have undergone evaluation and/or testing by Health Canada and/or the United States Food and Drug Administration or like agencies of any other country. Risks that might be determined by such testing are unknown. Whereas these substances are dietary supplements, they are not intended to diagnose, treat, cure or prevent any disease. Since the information published on the Life Choice® website is accessible to anyone throughout the world, Life Choice® does not give legal advice that may apply to any particular consumer. Consumers are cautioned to check with local, regionalized legal counsel and/or health care professional(s) before purchasing products and/or services provided.
The policy opinions expressed on the website, and on a website to which it may link, are not necessarily the views of Life Choice® and are not adopted for commercial purposes. The statements regarding our products are solely for use by healthcare practitioners. The product information provided is based on scientific evidence about each ingredient, and has not been evaluated by Health Canada. The information provided is not intended to replace medical advice offered by a healthcare practitioners, nor should this information be used to treat any health problems without first consulting a healthcare practitioner.